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Help

Find answers to common questions about SoundNexus here. Many issues can be resolved in just a few steps, without waiting.

Quick help: First steps

  • Reload the page and wait 10 seconds for assets and audio to finish loading.
  • Clear the cache or perform a hard reload (Ctrl + F5 or Shift + Reload).
  • Try another browser (Chrome, Edge or Firefox).
  • Temporarily disable ad blockers or tracking protection (they can block audio or API requests).

Login & account

  • Forgot your password? Use the password reset function.
  • Having trouble logging in? Delete SoundNexus cookies and site data, then sign in again.
  • Email not arriving? Check your spam folder and wait 5–10 minutes.

Upload & audio

  • Upload stops: check your internet connection, reduce the file size or try again later.
  • Audio will not load: is browser autoplay allowed? Click Play once.
  • No sound: check system volume and the output device, then try another track.

Payments & purchases

  • Payment failed: check your payment method and try again.
  • Download missing: reload the page and check your library.
  • For pricing questions, find the details on the info page.

Slow or not working

  • Close unused tabs and reload the page.
  • Temporarily disable browser extensions.
  • On mobile devices, prefer Wi-Fi.

Still stuck?

Feel free to contact me via the contact form. Briefly describe the problem, which browser you use and when it occurred. I usually reply within 48 hours.

Open contact form

For leaked previews, unauthorized shared downloads or suspicious finds, there is also the leak report page.